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Common Questions

• Location & Parking

  What are the hotels satnav co-ordinates?

  GPS 53.277897, -8.927431

  Driving directions to the hotel

  From Dublin: Take R109, Chapelizod Bypass/R148 and N4 to M4in South Dublin. Follow M4 and M6 to Galway. Take exit 19 from M6. Follow R381 to your destination. 

  From Shannon Airport: Get on M18 from N19. Follow M18 to R458 in Galway. Take exit 17 from M18. Follow R458 and N67 to your destination.

  Do you have to pay for parking?

  No, parking is free for guests and visitors.

  How far is the hotel from Galway City?

  We are 10.4km from the heart of Galway City.

  If you are driving, we have complimentary parking at the hotel. You can also reach us via a number of methods by public transport.

  We have a taxi company whom we work with to ensure you get picked up asap and also are very reliable. Please just ask at reception and they would be delighted to organise a taxi for you.

  The train also has a great link with Galway City so you can go from Oranmore to Eyre Square and be there between 8-10minutes which is very convenient. Also, it is a very quirky way in which to travel so something unique for little VIPs!

  Buses are also available. The number 404 bus will bring you right from Oranmore town (Oran Town Centre – approximately 750m / 5 minute walk away from the Hotel) straight into Eyre Square.

  Are there bus stops or a train station nearby?

  Yes, there is a bus stop just a 5-minute walk away at the Oran Town Shopping Centre. This serves Galway city (404) and many other destinations such as the Cliffs of Moher (350) as well as the CityLink to Dublin.

  Oranmore Train Station is a 20-minute walk or 5-minute taxi journey away.

• Hotel Services

  What time is check-in?

  Check-in is from 3 pm. If you are going to arrive before we will do our very best to accommodate an earlier check-in if we have rooms available.

  What time is check-out?

  Check-out is at 12 pm.

  Do you provide babysitting services?

  Yes, we have a number of reliable Garda vetted babysitters on hand. Simply speak with any of our reception team to get one organised.

  Does the hotel provide laundry/dry cleaning?

  Yes, dry cleaning can be sent out by the hotel in the morning and can usually take a full working day and is brought back to the room once cleaned.

  Are assistance/guide dogs permitted?

  Assistance dogs and guide dogs are of course permitted in our hotel.

• Rooms

  What type of family rooms have you available?

  We have a variety of family rooms available which accommodate from 2 adults and 1 child. These rooms have a double and a single bed in each of them. For families of 2 adults and 2 children, there are two bedding options a double bed with two single beds or a double bed, single bed and pull out couch. We also have large family rooms available which comfortably sleep up to two adults and three children these are only available by booking direct at the property.

  Do you have triple rooms for groups at the hotel?

  Yes, we have three single beds in our triple rooms. In total, we have 14 rooms what makes it the perfect location for group getaways.

  Does the hotel provide cots?

  Yes, we have cots available. Please note it in the comments or give us a call on +353 (0)91 792 244 at the time of your booking to reserve one.

  Does the hotel provide mini-fridges?

  Yes, we have mini-fridges available. Please note it in the comments or give us a call on +353 (0)91 792 244 at the time of your booking to reserve one.

• Dining

  What time is breakfast?

  Breakfast is served 7.00am to 10.00am Monday to Friday. Saturday, Sunday, Bank Holidays & School Holidays breakfast is served from 8.00am to 10.00am.

  What time is dinner?

  The Q Bar has a wide range of bar food available from 6.00pm to 9.00 pm daily.

• Booking

  How do I amend my booking?

  If you have booked your reservation directly with us over the phone or through our website, amendments can be made over the phone. If you have made your booking online with a third-party company, please contact them directly.

  How can I cancel my booking?

  If you have booked the reservation directly with the hotel over the phone or online, you have up until 2pm the day before your arrival to cancel it with the hotel. If you have made your booking online with a third-party company, please contact them directly as we cannot amend those bookings at the hotel.

  Are corporate rates available?

  Yes, corporate rates are available. Should you wish to inquire about setting up a preferred agreement, feel free to contact a member of our sales team on +353 (0)91 792 244.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Our hotel is registered for the Stay and Spend Tax Credit Scheme. If you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for details.

• Facilities

  What are the hours for the swimming pool for children?

  Kids are welcome in the pool from 6.00 am on weekdays and 8.00 am on weekends and bank holidays right up to 7.00 pm. There’s also a kiddie’s pool available for smaller children.

  When does your kid’s club run?

  Our Crafty Kids activities are available during all school holidays and run nightly between 5.00 pm to 10.00 pm. It’s suitable for ages between 4-12 years of age. Different activities are planned nightly to ensure there is a variety.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility